The establishment of the external training arm, Funeral Industry Development Australia (FIDA) in 2003.
The training and education program, devised by David Treloar, administered by Allen Anderson and Geoff Rowcroft, ultimately led to the establishment in 2003 of the external training arm, Funeral Industry Development Australia (FIDA).
Managing Director James MacLeod says that with the increasing expectations of client families, the complexity of funerals and a stronger emphasis on industry regulation, the training and professional development of funeral staff has never been more important.
“In the eyes of our clients, our staff are our business, so investing in the development of staff is investing in the future of the business” – James MacLeod